Refund policy

Last updated: October 16, 2026

90-Day Money-Back Guarantee
We want you to love your SignalRide backpack. If you are not satisfied for any reason, you can request a refund within 90 days of receiving your order, no questions asked.

Returns
To be eligible for a return, the item must be in good condition and returned with all included parts (backpack, wireless remote and handlebar mount), preferably in its original packaging. We may reduce your refund if the item comes back damaged due to misuse or with parts missing.

How to start a return
Contact us at thesignalride@use.startmail.com with your order number before sending anything back. We will reply within 1–2 business days with your return instructions. Items sent back without first contacting us cannot be accepted.

Return shipping
For change-of-mind returns, you are responsible for return shipping costs. If your item arrived damaged, defective or incorrect, we cover everything.

Damages and issues
Please inspect your order when you receive it. If the item is defective, damaged or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will send you a free replacement or a full refund, whichever you prefer, and you will not need to pay for anything.

Exchanges
If you need a replacement for a defective or damaged item, just let us know when you contact us and we will send a new one at no cost.

Refunds
We will notify you once we receive and inspect your return and let you know whether the refund was approved. If approved, you will receive 100% of the product price back to your original payment method (PayPal or card) within 5–10 business days. Your bank or payment provider may need additional time to post the refund.

If you do not see your refund within 10 business days after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, contact us at thesignalride@use.startmail.com.