Shipping policy

Last updated: October 16, 2026

Shipping Policy

Free shipping on every order.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email as soon as your order is placed, and another email with your tracking number once it ships.

Delivery time
Once shipped, orders are delivered within 8 business days, depending on your location.

Where we ship
We currently ship to the United States.

Tracking your order
As soon as your order ships, we will email you a tracking number so you can follow your package at any time.

Delays
Delivery times are estimates provided by the carrier. Occasionally, delays can happen due to high demand, weather or holidays. If your order has not arrived within 15 business days of being placed, please contact us and we will make it right.

Lost packages
If your package is lost in transit, we will send you a free replacement or issue a full refund, whichever you prefer.

Damaged items
If your order arrives damaged, please contact us within 14 days of delivery with your order number and a photo of the problem, as described in our Refund Policy.

Incorrect address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will always do our best to help.

Order changes and cancellations
If you need to change your shipping address or cancel your order, contact us as soon as possible. Once an order has shipped, it can no longer be changed or cancelled, but you can still return it under our 90-day money-back guarantee.

Contact
For any questions about your order or shipping, contact us at thesignalride@use.startmail.com.